Nelson Manufacturing Purchase Policies

Return/Refund Policy

All claims for shortage, damage or shipment errors must be made within 90 days after receipt of order. No returns will be accepted without Nelson Manufacturing Company’s prior authorization. Please phone Nelson Manufacturing Company at 1-888-844-6606 for an authorization number for each return. All authorized returns are subject to a restocking charge.

Delivery/Timing Policy

Complete products – automatic waterers, feeders and specialty heaters - are typically shipped from Nelson Manufacturing Company within one to two weeks of receiving the order. Parts are typically shipped on the same or next business day after receiving the order. Products are shipped via Fedex, UPS, U.S. Mail and common courier, depending on size of shipment and destination. Delivery time from Nelson Mfg. Co. to destination is typically between one and seven business days.