Nelson Automatic Waterer Warranty

Nelson Manufacturing Company (“Nelson”) expressly warrants certain products are free from defects in material and workmanship, and will operate substantially in conformance with Nelson’s published specifications, when subjected to normal, proper and intended usage, for the products and periods listed hereafter:

    1. Automatic Horse, Livestock and Dog Waterers. With the exception of heaters and thermostats, Nelson Automatic Waterers have a one (1) year warranty from the date of purchase; heaters ‘and thermostats have a three (3) year warranty from the date of purchase.
    2. Horse Feeders and Dog Feeding Pans. Nelson Horse Feeders and Nelson Dog Feeding Pans have a one (1) year warranty from the date of purchase.
    3. Accessories for Automatic Waterers. Accessories for Automatic Waterers have a one (1) year warranty from the date of purchase.
    4. Water Bucket Heaters for Dogs. Water Bucket Heaters for Dogs have a one (3) year warranty from the date of purchase.

Purchaser must phone Nelson to obtain a Return Goods Authorization Number (RGA) before shipping product to factory.  Purchaser shall prepay for shipping of products to Nelson’s facility. Nelson shall inspect the product at Nelson’s facility and determine if the product is defective. Nelson’s liability is limited solely to the modification of the defective product either by repair or replacement, at Nelson’s option.  Nelson shall pay for shipment of the repaired or replaced product to Purchaser.

This warranty does not apply to any appearance items. Further, no warranty is given for products which have been subject to (i) misuse, fault or negligence of Purchaser, (ii) improper installation, (iii) use of the products in a manner for which they were not designed, or (iv) alteration or repair with any parts other than Nelson’s parts.  This warranty excludes all labor charges and Purchaser shall be responsible for costs related to labor under this warranty.

Other than the warranty described above, Nelson expressly disclaims all other warranties, express or implied, including without limitation, any warranty of merchantability or fitness for a particular purpose, with respect to any products or services provided by Nelson. This warranty gives the Purchaser specific rights, and depending on the state, additional rights.

Phone Nelson to obtain RGA Number:

Phone:  888-844-6606
Hours:  Monday – Friday, 8:00 am – 4:30 pm CST

Shipping Address (include RGA Number): 

Nelson Manufacturing Company
Customer Service:   RGA Number
3049 12th Street S.W.
Cedar Rapids, Iowa 52404